TERMS AND CONDITIONS

  1. Detailed description of goods and/or services

    Ecko Technologies (PTY) Ltd trading as Ecko Workwear is a business in the Personal Protective Equipment industry that provides quality workwear at competitive prices to Africa.

  2. Delivery policy

    Subject to availability and receipt of payment, requests will be processed within 2-5 working days and delivery confirmed by way of order number, followed by a waybill and invoice from our courier company should you choose to have it delivered.

  3. Export restriction

    The offering on this website is available to registered clients within Africa only.

  4. Return and Refunds policy

    The provision of goods and services by Ecko Workwear Africa is subject to availability. In cases of unavailability, Ecko Workwear Africa will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10 % administration fee. As per the Consumer Protection Act, Ecko Workwear is bound to accept returned goods within 7 days of sale, with a 20% handling fee. Note though, that should goods be damaged on return or modified in any way, shape or form, suchas embroidery or reflective tape, will not UNDER ANY CIRCUMSTANCES be accepted back, as they cannot be returned to the supplier.

  5. Customer Privacy policy

    Ecko Workwear shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

  6. Payment options accepted

    Payment may be made via Visa, MasterCard, Mobicred or by bank transfer into the Ecko Workwear Africa bank account, the details of which will be provided on request.

  7. Card acquiring and security

    Card transactions will be acquired for Ecko Workwear via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

  8. Customer details separate from card details

    Customer details will be stored by Ecko Workwear Africa separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

  9. Merchant Outlet country and transaction currency

    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

  10. Responsibility

    Ecko Workwear Africa takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

  11. Country of domicile

    This website is governed by the laws of South Africa and Ecko Workwear chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 38 Haley Avenue, Parkhill Gardens, Germiston, South Africa, 1401 .

  12. Variation

    Ecko Workwear may, in its sole discretion, change this agreement or any part thereof at any time without notice.

  13. Company information

    This website is run by Ecko Technologies (PTY) Ltd based in South Africa trading as Ecko Workwear and / or https://www.ecko.africa and with registration number 2007/002278/07 and managed by Deborah Christophers Director.

  14. Ecko Workwear Africa contact details

    Company Physical Address: 38 Haley Avenue,
    Parkhill Gardens, Germiston,
    South Africa, 1401
    Email: sales@ecko.africa
    Telephone: +27 10 11 00 350
    Whatsapp: +27 72 751 0729

  15.  

STANDARD TERMS AND CONDITIONS OF SALE

These guidelines are specifically not written in ‘Legalese’. They are intended to be understood by the general public. If you have any issues at all kindly send a mail to accounts@ecko.co.za for further clarification.‘Ecko’ means Ecko Technologies (PTY) Ltd t/a Ecko Workwear

  • Any prices as found on www.ecko.co.za, Ecko Quotations or Proforma invoices, or any other possible lists, sources or media, are guidelines only, and subject to change without notice
  • Errors and omissions are excepted (E&OE) on all correspondence verbal or written between Ecko and its clients or potential clients or any other party that is not an existing Ecko supplier
  • It is also your responsibility to read the Quote / Pro Forma thoroughly with respect to checking that the model, sizing and colours and other parameters you requested have been correctly stipulated prior to placing an order and / or paying. Returns or Swops resulting from incorrect checking on your part may result in a higher Handling Fee as per Returns / Swop policy
  • Ecko Safety reserves its right to (retrospectively if necessary) reject any specific transaction for any reason whatsoever, and refund you, at its discretion

Quote Stock and Service Availability

  • Quoted lead times are for guideline purposes only, and are subject to actual stock availability at time of quoting. Stock availability is fluid and constantly changing
  • Ecko will not regard any client order as accepted until paid for
  • Due to many challenges facing business currently, Ecko will endeavour to service client orders based on its ‘best efforts’ time frame

Collection vs Delivery vs Courier

  • Unless otherwise stated, a transaction is based on collection by the client. Delivery and Courier fees are extra.
  • If courier is quoted, it will automatically be based on the cheapest economy rates, and subject to the courier’s lead times, which are out of Ecko’s control

Disclosure

  • Ecko are a wholesaler, not a manufacturer.
  • Colours may vary or differ from those shown on website or quoted. A good example is the industry term “Lime” with reflective clothing, which usually manifests as bright yellow. A grey for example may be darker or lighter.
  • Items may vary or differ, from time to time, to pictures as posted on our internet website or this quote
  • Each batch may differ slightly from the next in terms of sizing, colour, texture and other parameters
  • Due to the multiple sources of procurement Unbranded / Generic items, especially “Economy Spec” items, are adequate for the purpose intended, are economically priced, mass-produced and offered as standard throughout the WorkWear / PPE industry. You get what you pay for. Emphasis is on Fair Quality, Quantity and Price. These items are usually manufactured outside of SA.

WorkWear Sizing

  • BE CAUTIOUS OF ORDERING TOO SMALL!
  • Our Workwear sizing is quoted PER CHEST SIZE. A chest size is always 4 sizes larger than the waist size. For example if you ordered a size 38 conti suit, the pants will be a size 34. Conversely if you ordered a conti suit and specified that you require a size 34 pants size, you will receive a size 38 Conti Suit.
  • Personnel usually prefer loose-fitting conti suits – rather order LARGER.

Embroidery, Reflective Tape Sew-ons, Printing and Garment Alterations – collectively referred to as ‘Modifications’

  • The lead time for any of the above forms of garment modifications depends on
    • The timeous response of the client to provide the required logos and information
    • The complexity of the artwork required to be designed
    • The timeous response of the client to approve the artwork
    • The actual time-frame of receiving the goods to be improved from suppliers. Corporate clothing suppliers are notorious for delays in supply
    • The volumes required to process. Two thousand garments require significantly more time than twenty.
    • Whether the process is printing or embroidery – embroidery is much quicker than printing
  • As mentioned below in the returns policy, any improved garment is automatically excluded from being returned or swopped out.

Quality Issues

  • No warranties are offered on any goods
  • No quality issues will be considered if global washing guidelines are not applied
  • Any items with quality issues will be sent to Ecko’s suppliers for appraisal and will only be swopped / returned should Ecko’s supplier agree to the same
  • Ecko does not accept responsibility to Collect / Courier / Deliver disputed items from and to clients.

Cancellation / Returns / Refunds / Swop Policy

  • Cancelled orders incur an automatic 10% administration fee
  • Quotes/Proformas that have been accepted and paid for, incur an automatic 10% administration fee if subsequently cancelled / refund requested
  • No Returns / Swops will be accepted under any circumstances for items that have been Embroidered, Printed, added Reflective Tape or modified in any other way
  • For all other items, Ecko reserves the right to refuse to accept Returned goods or Swop requests, should it find such request unreasonable and / or
    • Any swops or returns are later than 7 days from invoice
    • Items are Opened and / or Worn
    • Items are Marked or Damaged / Spoilt / Stained / ** WASHED **
    • Items Returned without intact Original Packaging and Invoice
  • Returns or Swops on the basis of insufficient quality as per customer may be subject to
    • Review / Acceptance of this claim by the manufacturer
    • Ecko reserving the right to offer a better quality item at a possibly higher price in exchange
  • Should Ecko however decide to accept a goods return or swop request, then a handling fee (minimum 10%) will be applicable and calculated based on
    • The number of recurring swops / returns by the same client
    • The type of item being returned or swopped
      • Econo items, specifically work wear, will be levied at 20%. It is specifically stated up-front in these terms that Ecko is charged this handling percentage by its suppliers for returns and swops
    • The administration costs and delivery and collection costs that the return or swop will generate
  • Refunds, if applicable, may take up to 30 days from receipt of returned / swopped goods.
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